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Stellenangebotsbeschreibung: *Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb to join our team.Responsibilities:- Provide friendly and efficient service to the worldwide Airbnb community- Be the first point of contact to handle and resolve customer complaints/queries- Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels- Demonstrate ownership of user queries until resolution- Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters- Investigate, identify, and escalate issues appropriately- Compose thoughtful and accurate messages or customize prepared responses to c...