5 Jobs found

Stellenangebotsbeschreibung: Community Forum Engineer  : 8th AprilTS/level II: 22nd AprilTasks:• Analyzing service performance issues• Setting case priority depending on the client needs• Providing timely, relevant solutions through established procedures• Focusing on customer expectations and satisfaction• Collaborating with other team members to provide high-quality supportProfile• Are advanced in both German C1 and English B2• Have strong technical backgroundAre skilled in verbal and written communication to analyze, interpret and address client needs• Have prior knowledge in network operations, networking protocols, network authentication, messaging technology or messaging protocols.• Have working knowledge of one or more current Microsoft Operating systems (Windows NT Professional, Wi...

Stellenangebotsbeschreibung: Start: 15 th April or later:TasksSupport the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.• Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems. • Support the how to and technical questions from Customer for entire range of client products serviced in the queue.• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available. •• Functional understanding of different operating systems and platforms.Profile:• Fluency in spoken and written: German B2 and ...

Stellenangebotsbeschreibung: Start:  13th May or laterShifts: Mon-Fri (9-18)Tasks:• Process support requests;• Analyze system logs;• Remote troubleshooting;• Consistently achieve client KPIs; Utilize and actively participate in the improvement in the existing client Knowledge Database;• Provide high level of technical guidance and assistance in problem solving.Requirements:• Good communication skills in German and English, both written and verbal;• Interest in Networking and Linux;• Strong troubleshooting and analytical skills;• Experience with VoIP is an advantage;• Customer oriented and pro-active team player;• Route and Switch familiarity is a plus;• Telecommunications knowledge or education is considered an advantage. Benefits:• Fulltime role with standard working hours Monday – Friday...

Stellenangebotsbeschreibung: Start: 18th AprilTasks:Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)• Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy• Maintain basic knowledge of client products and/or services Participate in activities designed to improve customer satisfaction and business performance• Track, document and retrieve information in call tracking databaseSkills:Fluent in Dutch, both written and verbal and working level of English. (With basic understanding to industry related terminologies)   Strong computer navigation skills, Keyboarding Skills, internet surfing and...

Stellenangebotsbeschreibung: Start: 15. April oder späterServicezeiten:**** Montag und Samstag von 9 bis 21 Uhr.Deine Aufgaben: oAnfragen zum Lieferstatus, zu Retouren, Reklamationen und Stornoso  Ansprechpartner für die Kunden zu Produktanfragen und Bestellprozessen zu seino        Bearbeitung von Anfragen rund um das Thema Rückzahlungo        Zusammenarbeit mit Streckenlieferanteno        Weiterleiten von fachspezifischen Anliegen an die Fachberater weitero        Freundliche und professionelle Interaktion mit Kunden anhand vereinbarter Verfahreno        Teilnahme an Aktivitäten des Teams oder an Aktivitäten zur Verbesserung der Leistungskennzahlen (Workshops, Trainings, Coachings, Incentives)Profil:•         Deutsch B2:  mündlichen und schriftlichen Deutschkenntnisse•         Basis Engl...