INBOUND CLIENT ADVISOR DUTCH - LUMINUS ( Job id: 108900154)Company: Le FOREM
WIE we zijn Euroccor, opgericht in 2005, is een middelgroot multichannel contactcentrum in Sofia, Bulgarije. Sinds 2017 maakt Euroccor deel uit van de Yource Group, marktleider in klantcontact binnen de Benelux. Yource is aanwezig in 7 landen en heeft meer dan 12000 mensen in dienst.
Bij Euroccor zijn het onze mensen die het verschil maken!
JOUW WERKDAG als Inbound Klantadviseur Als Inbound Klantadviseur werk je voor het grootste duurzame energiebedrijf van Europa die gaat voor de beste service en daarom.... ruim 2.5 miljoen klanten heeft.
Jij bent er om mensen de service te geven die ze verdienen. Mensen bellen je op met vragen over hoe ze klant kunnen worden en een contract kunnen afsluiten. Als Inbound Klantadviseur sta jij deze mensen met een glimlach te woord en speel je in op hun vragen. Je kijkt en denkt met ze mee met jouw commerciële mindset. Je zet alles op alles om deze potentiële klant zo goed mogelijk te helpen en het beste voorstel te maken. Binnen deze functie is het namelijk belangrijk dat je nieuwe klanten goed adviseert en informeert over de producten, diensten en voordelen. Het einddoel is via een uitstekende service een potentiële klant om te zetten in een tevreden nieuwe klant.
Daarnaast behandel je ook diverse andere taken zoals: het aanvullen van gemiste info in het contract, het afnemen van tevredenheids enquêtes met bestaande klanten, het contacteren van klanten die hun online registratie niet afgewerk hebben,...
WAT VRAGEN WIJ van jou
- Je bent communicatief sterk, maakt makkelijk contact en bent doortastend in gesprekken
- Je praat vlot Nederlands en kan jezelf goed uitdrukken in het Engels
- Je bent bent assertief, neemt initiatief en durft de leiding in gesprekken te nemen
- je bent een doorzetter die een energieke werkomgeving zoekt waar prestaties beloond worden
- Ervaring in een contact center of in een commerciële functie? Dit is zeker een pluspunt.
- Klant- en service gericht
Euroccor verzorgt een uitstekend relocatiepakket! Onze HR begeleidt jou persoonlijk vanaf het ogenblik dat je ons aanbod aanvaardt tot jouw eerste werkdag. Ook na jouw start, blijven wij in contact om jou goed te laten integreren in zowel het bedrijf als in de stad Sofia.
Wil je meer weten? Neem contact nu op.
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• is implicitly or explicitly offensive, such as User Content that engages in, endorses or promotes racism, bigotry, discrimination, hatred or physical harm of any kind against any group or individual;
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• contains restricted or password only access pages, or hidden pages or images;
• displays or links to pornographic, indecent or sexually explicit material of any kind;
• provides or links to material that exploits people under the age of 18 in a sexual, violent or other manner, or solicits personal information from anyone under 18; or
• provides instructional information about illegal activities or other activities prohibited by these Terms, including without limitation, making or buying illegal weapons, violating someone's privacy, providingor creating computer viruses or pirating any media; and
• solicits passwords or personal identifying information from other Users.
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If You are a California resident, You waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."
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13. No Resale or Unauthorized Commercial Use.
You agree not to resell or assign Your rights or obligations under these Terms. You also agree not to make any unauthorized commercial use of any Jobmonitor Site.
You agree to defend, indemnify, and hold harmless Jobmonitor, its affiliates, and their respective officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) any User Content or other material You provide to any Jobmonitor Site, (ii) Your use of any Jobmonitor Content, or (iii) Your breach of these Terms. Jobmonitorshall provide notice to You promptly of any such claim, suit, or proceeding.
Jobmonitor makes no claims or representations that the Jobmonitor Content may be lawfully viewed or accessed outside of Ireland. Access to the Jobmonitor Content may not be legal by certain persons or in certain countries.If You access any Jobmonitor Site You do so at Your own risk and are responsible for compliance with the laws of Your jurisdiction. Any software downloaded from any Jobmonitor Site is further subject to Ireland export controllaws, and may not be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the U.S. has embargoed goods or (ii) toany individual or entity on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using such software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country, individual, or entity on any such list.
These Terms are governed by the internal substantive laws of the Commonwealth of Massachusetts, without respect to its conflict of laws principles. Jurisdiction for any claims arising under this agreement shall lie exclusively with the state or federal courts within Boston, Massachusetts. If any provision of these Terms are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. In addition, Jobmonitor’s failure to enforce any term of these Terms shall not be deemed as a waiver of such term or otherwise affect Jobmonitor’s ability to enforce such term at any point in the future. Except as expressly provided in an additional agreement, additional Terms for certain areas of the Jobmonitor Sites, a particular "Legal Notice," or software license or material on particular pages on the Jobmonitor Sites, these Terms constitute the entire agreement between You and Jobmonitor with respect to the use of the Jobmonitor Sites. No changes to these Terms shall be made except by a revised posting on this page.
16. Additional Terms.
17. Mobile Services.
If You use the Jobmonitor Sites through a mobile device, You agree that information about Your use of the Jobmonitor Sites through Your mobile device and carrier may be communicated to us, including but not limited to Yourmobile carrier, Your mobile device, or Your physical location. In addition, use of the Jobmonitor Sites through a mobile device may cause data to be displayed on and through Your mobile device. By accessing the Jobmonitor Sites using a mobile device, You represent that to the extent You import any of Your Jobmonitor data to Your mobile device that You have authority to share the transferred data with Your mobile carrier or other access provider. In the event You change or deactivate Your mobile account, You must promptly update Your Jobmonitor account information to ensure that Your messages are not sent to the person that acquires Your old number and failure to do so is Your responsibility. You acknowledge You are responsible for all charges and necessary permissions related to accessing the Jobmonitor Sites through Your mobile access provider. Therefore, You should check with Your provider to find out if the Jobmonitor Sites are available and the terms for these services for Your specific mobile devices.
By using any downloadable application to enable Your use of the Jobmonitor Sites, You are explicitly confirming Your acceptance of the terms of the End User License Agreement associated with the Application provided at download or installation, or as may be updated from time to time.
18. Term and Termination.
These Terms will remain in full force and effect while You are a User of any Jobmonitor Site. Jobmonitor reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to removalof Your User Content from the Jobmonitor Sites and immediate termination of Your registration with or ability to access the Jobmonitor Sites and/or any other services provided to You by Jobmonitor, upon any breach by You of these Terms or if Jobmonitor is unable to verify or authenticate any information You submit to a Jobmonitor Site registration. Even after You are no longer a User of the Jobmonitor Sites, certain provisions of these Terms will remain in effect, including Sections 1, 2, 5, 7 through 16, inclusive.
Update effective March 2020
Summary of Changes – effective March 2020
Data Controller: Sole Trader Harald Stuckler
ICO Registration Number: ZA458773
Contact: Bachstrasse 1, 9606 Butschwil, Switzerland
Telephone: +41 43 50 80 250